Shipping Policy

QUANTRIX BUSINESS TECHNOLOGIES Limited (“QUANTRIX”) is committed to delivering your order in a timely and secure manner. Please read our shipping policy carefully before placing an order.

1. Shipping Areas

We currently ship to addresses within Hong Kong. For international orders, please contact us at honghuang2001@gmail.com before placing your order.

2. Processing Time

All orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery times within Hong Kong:

Standard shipping: 3 to 5 business days
Express shipping: 1 to 2 business days (where available)

Delivery times are estimates and may vary due to weather, courier delays, or other factors beyond our control.

4. Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. We offer free standard shipping on orders over HKD 500 within Hong Kong.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number (if applicable) and a link to track your package. You can also view your order status by logging into your account on our website.

6. Failed or Refused Deliveries

If a delivery fails due to an incorrect address, unclaimed package, or refusal by the recipient, the customer is responsible for any additional shipping fees incurred for re-delivery.

7. Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue and may offer a replacement or refund.

8. Contact Us

If you have any questions about shipping, please contact us at honghuang2001@gmail.com or by phone at +852 5615 1613.